Online orders can be paid by PayPal or Bacs, details available on request. Cash payments are only applicable if we are delivering your item with our local delivery service or for site collections. We are unable to accept cheques, postal orders and £50 notes. Trade customers may be legible for credit, subject to approval and agreement. Card transaction are available on some sites for transaction less than £200. Our preferred method of payments above £200 is bank transfer.
Complaints / Claims / Disputes Policy
We will treat every complaint in a professional and serious manner, and all complaints will be passed onto senior management for an investigation. All complaints of damaged goods must be reported within 5 days in writing from receiving them and must also be supported by suitable photographic evidence. We reserve the right to request 72 hours to seek legal advice should we feel this is appropriate.
Any disputes relating to a purchase must be detailed to us in writing within 5 days of receiving the goods. Any returns are subject to managements' approval and discretion.
Buyer must pay return postage or pay for collection.
Data Protection Policy
The information you have provided on your application / order form will be used to be able to contact you, arrange delivery and create sales invoices for any transactions. Your information will be kept secure in our head office and on our data base. Your details are not passed on in any way and should you wish for your details to be removed, this can be done at your request. Your details will be used for accountancy purposes which HMRC may require to inspect. The company reserves the right to use an independent accountancy company, who will have access to sales invoices on our data base. Should you require delivery of your order, your details will be shared with our trusted independent courier companies, to arrange this as part of your order requirements. Your account can be terminated by emailing firstname.lastname@example.org. We aim to respond and complete all tasks in 24 hours. Sales invoices are held for 7 years and application forms will be kept for as long as you trade with us.
Health and Safety Policy / Covid-19
We take health and safety of our customers, staff and contractors very seriously. We have detailed plans and risk assessments covering all sites and restrictions / procedures are in place to protect the public, our staff and our contractors. We also have the necessary insurances in place.